Twin Room
- 2 Single beds
- Shower
- Heating
Hotel · Krakow · Lesser Poland
Pollera
A 19th-century hotel in the heart of Krakow's Old Town, known for its atmospheric staircase, retro decor, and walkable access to the city's main sights.
- In the Old Town, minutes from the main square
- Historic building with a charming, vintage feel
- Free parking available in front of the hotel
9.1
Perfect
5503 reviews
Booking.com 9.1 · 5503 reviews
About
Pollera
Pollera occupies a historic building dating to 1834 in Krakow's Old Town. The property is known for its grand staircase with stained-glass windows and a distinctly retro atmosphere. Guests consistently praise its location, which puts the main square and many attractions within a short walk.
Rooms range from compact singles to apartments with kitchenettes, some with air conditioning. The hotel also offers a restaurant, 24-hour reception, and luggage storage. While the building has period character, some elements like the creaking stairs add to its charm.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Unbeatable location in the Old Town — Guests repeatedly mention being able to walk everywhere, with the main square just a couple of minutes away.
- Historic building with character — The 1834 building, with its grand staircase and stained-glass windows, creates an atmospheric setting that many guests appreciate.
- Free parking on site — Several guests note the availability of parking in front of the hotel, a rare perk in the city center.
- Supportive and courteous staff — The team is frequently praised for helpfulness, from providing airport transfers to loaning items like hairdryers.
–
Worth weighing
4 to weigh- Nightlife noise on weekends — The surrounding area is full of bars and restaurants, so expect some street noise, especially on weekend nights.
- No air conditioning in most rooms — Only the deluxe rooms and apartments have air conditioning; standard rooms rely on heating.
- Aging infrastructure — The old building has quirks like creaky stairs, which some may find charming but others might consider a drawback.
- Inconsistent room cleanliness — While most find rooms clean, the cleanliness rating is lower than other categories, and one guest noted rooms were 'clean enough'.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Basic Triple Room
- 1 Double bed
- Shower
- Coffee machine
- Heating
Family Room Private Bathroom
- 2 Single beds
- Shower
- Coffee machine
- Heating
Double Room
- 1 Double bed
- Shower
- Heating
Single Room
- 1 Single bed
- Shower
- Heating
Double Room City View
- 1 Double bed
- Shower
- Coffee machine
- Heating
Deluxe Double Room Air-conditioning
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Double Room Air-conditioning
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
Double Room City View
- 1 Double bed
- Shower
- Coffee machine
- Heating
Superior Apartment
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Air conditioning
Penthouse Apartment
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Bathtub
Deluxe Apartment
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- 24-hour security
- Luggage storage
- Lift
- Heating
- No smoking on site
Food & Drink
- Restaurant
- Tea and coffee facilities
- Electric kettle
- Dining table
- Vending machines
Services
- Laundry
- Meeting/ Banquet facilities
- Fax/Photocopying
- Paid airport shuttle
Room Amenities
- Mini-bar
- Sitting area
- Ironing facilities
- Flat-screen TV
- Free toiletries
- Cots
Safety & Security
- Safe deposit box
- Smoke detectors
- Fire extinguishers
- Key access
Activities & Leisure
- Leisure/ TV room
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.1/10 from 5,503 reviews
Booking.com · 9.1 · 5503 reviews
9.1Verified guest“Loved the retro decor, the rooms were spacious, and the shower pressure was excellent.”
9.1Verified guest“The location is super convenient – two minutes to the square. They even offered to arrange a ride to the airport on our departure day. Found free parking right in front of the hotel.”
9.1Verified guest“Staff were courteous, the room was neat and nicely designed with a kitchen, and the view was lovely. The location is incredible – walking distance to a historic museum.”
9.1Verified guest“I'd recommend this hotel to anyone. It's modern, clean, has supportive staff, and a historic location near the center. Great value, well-equipped rooms with separate beds, and excellent customer service – they even provide an airport shuttle. Parking is available in front.”
9.1Verified guest“Good value for the money. The location is ideal – you can walk everywhere. We had a single and a double room, both cozy and clean. No hairdryer in the room, but reception provided one. Didn't notice air conditioning. The hotel is old (from 1834), which makes it interesting – a huge, beautiful staircase that squeaks melodiously, and stained-glass windows. Breakfast was fine. Weekend nights were noisy, but that's expected with all the bars and restaurants around – not the hotel's fault. We were very satisfied.”
9.1Verified guest“I really liked the location – right in the historic center, close to all the sights. The old building and its decor create a great atmosphere.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Old Town: Pollera sits on Szpitalna Street, within a couple of minutes' walk of the main square. The area is packed with restaurants, bars, and historic sites, making it easy to explore on foot.
Kazimierz: The former Jewish district is about a 5-minute drive away, with its synagogues and cultural landmarks.
Ul. Szpitalna 30, Krakow, Lesser Poland, 31-024, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:30
- Check-out
- By 07:00-11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 44 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:30, and check-out is from 07:00 to 11:00.
Is parking available?
Yes, there is parking available, and several guests have noted free parking in front of the hotel. However, availability is not guaranteed.
Are pets allowed?
Yes, pets are allowed at the hotel.
Is there air conditioning in the rooms?
Only the deluxe rooms and apartments have air conditioning. Standard rooms do not have it, as noted by some guests.
Does the hotel offer airport shuttle?
Yes, there is a paid airport shuttle available. Some guests also mentioned that the staff offered to arrange transportation.
Are there family rooms?
Yes, there is a Family Room with a private bathroom that sleeps two in single beds.
The bottom line
Pollera is a solid choice for travelers who prioritize location and historic charm over modern polish. With a 9.1 guest rating and consistently positive feedback on its central Old Town position, it delivers value for money, especially if you can tolerate some quirks of an older building.
9.1Historic, central, and well-reviewed – just don't expect air conditioning in every room.
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